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Donor Services Manager

  • Sep 09, 2016

Full job description

The Donor Services Manager will supervise the organization’s donor services operations and donation data integrity. They will play a key role in overseeing all aspects of One Love’s CRM needs, including ensuring accurate data entry into Salesforce, tying Salesforce data to Quickbooks financial data, and working with team leaders to develop necessary reports. This position will ensure accuracy and quality control standards are met within all internal CRM systems and will take the lead on strategic innovations in the organization’s CRM usage.

Responsibilities include:

  • Supervise, mentor and motivate Donor Services team

  • Manage work flow and accuracy of CRM systems including deposits, data entry,

    acknowledgements, receipts, matching gifts, recurring giving, and other outgoing material as

    needed

  • Assure the accuracy and integrity of the donor systems and data input, with an eye to developing

    organization-wide best practices for data management

  • Recommend/update database usage, policies, and procedures to Management

  • Identify issues with the database, research and identify methodologies of correction, and

    implement solutions

  • Design and maintain appropriate filing systems

  • Reconcile Salesforce data with Quickbooks data on a regular basis

  • Evaluate application upgrades and new hardware/software developments in Donor Services

    support. Make recommendations and supervise implementation

  • Set goals for the team’s performance and manage to those goals, adjusting when needed

  • Implement improvements to efficiency and effectiveness when needed

  • Serve as primary liaison between Operations team and the rest of the organization on all database

    and donor services issues. Take a lead role in coordinating CRM usage between departments,

    ensuring organization-wide consistency and accuracy

  • Design and prepare reports based on internal needs; Proactively seek input on report design and

    usage from end users

  • Provide support in preparation of monthly and annual financial reports, including annual financial

    audit

REQUIREMENTS
  • Bachelor’s degree required

  • 5+ years of experience in CRM or related area

  • Demonstrated proficiency using and managing a database. Experience with Salesforce a plus

  • Understanding of accounting principles and efficient business operations

  • Exceptional organizational and time management skills

  • Comfortable in a fast paced, entrepreneurial and quickly growing organization

  • Familiarity with Word, Excel, PowerPoint, Google applications, Salesforce and Quickbooks

  • Demonstrated success in team-based work settings

  • Excellent written and oral communication skills

  • Extremely self-motivated and a master multi-tasker

  • Sense of humor a plus

 

COMPENSATION & BENEFITS

The compensation and benefits package is competitive with comparable nonprofits in the region. The position is based in Westchester County, New York, a 35-minute train ride from Grand Central Station in Manhattan.

 

TO APPLY: Send the following to jobs@joinonelove.org

  • Put: “I’m your next Donor Services Manager” in the subject line

  • Include an attached resume in PDF format

  • In 150 words or less, pitch us on why you’re the best candidate for the job 

 

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