Operations Manager

Full job description

One Love is a growing organization in need of a detail-oriented, organized multi-tasker to help our office and online store run smoothly.  The Operations Manager will ensure that a myriad of office and financial needs are handled thoroughly and efficiently and that the online store continues to be a strategic asset in One Love’s brand building and fundraising efforts.  In addition to experience with wide-ranging office needs, the ideal candidate will believe wholeheartedly in our mission and have an entrepreneurial mindset that can help us take One Love and this movement to the next level.

Reporting to the Managing Director, Strategy & Operations, the Operations Manager will work with One Love staff to ensure that all aspects of the office, financials, and online store run smoothly.



  • Assist with recruiting, training, on-boarding and off-boarding employees
  • Administer employee benefits and work with the PEO on benefit issues
  • Update and review the travel, expense, vacation and office policies and procedures
  • Maintain the VOIP phone system, troubleshooting any issues or changes
  • Work with the outsourced legal team on State Registrations
  • Other administrative duties as required 

Financial Management

  • Process accounts payable, including verification of invoices/financial amounts
  • Process accounts receivable, including invoicing, tracking, and collections
  • Process credit card statements, including coding of expenses to the appropriate expense category
  • Process reimbursements, including coding of expenses to the appropriate expense category
  • Other duties as required

Merchandise / Online Store

  • Work closely with CEO and Managing Director, Strategy & Operations, to design and implement a strategic merchandise plan– both for the online store and for use as brand building tools in volunteer engagement
  • Maintain relationships with vendors and suppliers
  • Monitor daily orders and coordinate with accountant to record merchandise sales, expenses, and inventory
  • Manage daily operations of online store – monitor sales and inventory, provide excellent customer service, identify ways to enhance customer experience
  • Collaborate with online team to develop and execute marketing and promotional communications
  • Manage distribution of merchandise for volunteer engagement 

Office Management

  • Manage daily relationships with vendors
  • Ensure all supplies are ordered, stocked, and organized
  • Handle incoming inquiries in a professional manner – phone and in person
  • Handle general email inquiries as needed
  • Manage the post office box and any incoming mail or other deliveries
  • Ensure facilities are safe and secure and all equipment is in working order
  • Arrange internal moves and prepare work spaces for incoming employees
  • Assist in planning meetings as needed
  • Participate as needed in special projects 


Professional Qualifications

  • Bachelor’s degree
  • 5-7 years of work experience with specific responsibilities in administration and finance
  • High proficiency in Microsoft Excel; experience with Quickbooks and Salesforce a plus
  • Extremely detail-oriented; able to process data with the right balance between accuracy and efficiency
  • Ability to present financial data and information to Senior Management

Personal Qualities and Attributes

  • Deep passion for One Love’s mission and movement
  • An engaging and approachable demeanor.  Someone who has a collaborative, not territorial, mindset; someone who pitches in to help when needed
  • Strong analytical and problem-solving skills, as well as strong interpersonal, verbal, and written communication skills
    • High energy, enthusiastic, self-motivated and a strong work ethic
    • Ability to manage multiple priorities at once and to galvanize a team to do so as well
    • Superior organizational, time-management and follow-up skills
    • Entrepreneurial mindset that embraces innovation, experimentation, and continual improvement, quickly pivoting where required
    • Sense of humor a plus! 


The compensation and benefits package is competitive with nonprofits of comparable size in the region.

The position is based in Westchester County, New York, a 35-minute train ride from Grand Central Station in Manhattan.

TO APPLY: Send the following to

  • Put: “I’m your next Operations Manager” in the subject line
  • Include an attached resume in PDF format
  • In 150 words or less, pitch us on why you’re the best candidate for the job
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