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Privacy Policy

The One Love Foundation in Honor of Yeardley Love (“One Love”) has a privacy policy (“Privacy Policy”) that governs our website (https://www.joinonelove.org) and any other products, services, and/or content provided by One Love (collectively, the “Services”). It’s here to protect one of our greatest assets: trust. We’ve created this Privacy Policy in order to demonstrate our firm commitment to online privacy. The following explains our online information gathering and dissemination practices. This policy may change over time, so please check back every once in awhile

Again, read this carefully because there’s information in here that’s super important. If you see something in ALL CAPS, we’re not screaming,… it just means it’s EXTRA SUPER IMPORTANT. We’ve done our best to write these in plain English (versus legalese), so you know exactly what you’re getting yourself into. If for some reason you’re unsure or have suggestions, email us.  Email us with any questions or suggestions, and in return we’ll highlight the super-important parts to make it easier. If you have any questions or suggestions, email us.

One Love is a closed community and email addresses are requested to participate in some of our member-only features. Our promise to you: If we collect information from you, we use it only for the purposes for which it was collected and the limited purposes outlined below. We will not sell or share your personally identifiable information with any third party.

1.When Do We Collect Information

An Account on the Services has the standards: your username, password, and email address, with the optional addition of other relevant information (like your mailing address or your phone number) should you choose to add it in your personal profile. More specifically, here are some ways we do or could collect information: (1) sharing personal information (name, email) when signing up for our newsletter email communications or registering with us to form an account (“Account”), (2) sharing personal information when you submit a report via our contact form, (3) sharing personal information when you post comments, (4) sharing contact information (e.g., Twitter username, Facebook account name) through our platform, (5) signing up to be a member online by email or Facebook Connect via our mobile app or sms, (6) participating in a survey where an email address is requested; (7) sharing other personal information with use through forms, contest entries, or other communications with us.

2. What Information We Collect and How We Use It

Personal Information.  “Personal Information” refers to information that tells us specifically who you are, such as your name, phone number, email and postal address.

Accounts.  An Account on the Services has these standards: your name, your email address, your password. In some occasions, we may ask for addition pieces of information that helps us get you the things you need (i.e., mailing addresses, birthdays, etc).

Emails. The email address you provided through our newsletter subscription or any other data collection method is entirely opt-in. Fun fact: We will NEVER email you to ask for your password or other Account information; if you receive such an email, forward it to us.

Your Accounts on Third Party Services. You can link your Account to certain websites or applications operated by third parties (i.e. Facebook) (“Third Party Services”). In order to do so, you may provide us with your username or other user ID on each of those Third Party Services. You may also be required to engage in an authorization process with each of those Third Party Services, where we receive a “token” that allows us to access those accounts so that we can post your content, to those Third Party Services. We do not receive your passwords for your accounts with Third Party Services unless the privacy policies or terms of use of those Third Party Services permit it; we would not store those passwords in any event.

Information Obtained from Third Party Services. In some cases, you may be able to connect your Account with your accounts on Third Party Services (i.e. Facebook). If you choose to connect your Account with such Third Party Services, we may obtain additional information about you from those Third Party Services. Such information could include any information you have disclosed to that third party and made available for One Love to access, including, for example, username, photo or avatar, user ID, biographical or demographic information (e.g. school, gender, zip code, etc.), likes and interests, contacts/friends/associations, if you “like” our content, “follow” our pages or accounts, and any other information that is publicly available on those Third Party Services. (Please review the privacy policies of the relevant Third Party Services to know what information they may provide to us; we have no control over how Third Party Services use or disclose information that you share with them.) To the extent that we obtain such information, such information will be governed by this Privacy Policy. We may use the information about you that we receive from Third Party Services to improve and personalize the Services. We strongly urge you to make careful judgments about any personal information you disclose to Internet services, including One Love, Third Party Services, or any other website, regardless of whether you choose to link your Account to any Third Party Services.

Google Analytics. The Google Analytics features One Love has implemented is based on Display Advertising (e.g., Remarketing, Google Display Network Impression Reporting, the DoubleClick Campaign Manager integration, or Google Analytics Demographics and Interest Reporting). Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings. One Love will not facilitate the merging of personally-identifiable information with non-personally identifiable information previously collected from Display Advertising features that is based on the DoubleClick cookie unless you have robust notice of, and the user’s prior affirmative (i.e., opt-in) consent to, that merger. If you wish to hide all of your browsing behavior you can use Google Analytics opt-out browser add-on.

Pardot. One Love has selected Pardot, LLC, a Salesforce company, as a marketing automation agent for the Website. Pardot uses cookies or similar technologies to help the Website analyze how users use the site. Please review Pardot’s Privacy Policy for information about Pardot’s data use policy and security measures. Please also review “How Does Pardot Track Activities?” for information about how Pardot uses cookies and how you may refuse the use of cookies.

Information We Get from Surveys, Contests and Promotions. The email address associated with your Account when you comment may be used in conjunction with contests and promotions hosted on the Services to notify you if you have won. Email addresses provided in comments may also be used as a customer service and policy violation contact mechanism. We will not provide your email addresses to any third party.

User Content. By default, all sharing through the Services is public, and when you provide us with content it is published so that anyone can view it. Content published and shared publicly is accessible to everyone (including search engines), so you may lose any privacy rights you might have regarding that content. In addition, information shared publicly may be copied and shared throughout the Internet, including through features native to the Services. While you are free to delete your Account, content can stay public through re-blogging of your content by others, and due to technological limitations inherent to the Services, copies of that content may exist elsewhere and be retained indefinitely, including in our systems.

Information Related to Use of the Services. We collect information about how people use the Services, including those with an Account to help provide you with better content. This information includes general usage information, such as the number and frequency of our visitors, which pages or features of the Services they have visited, which links on the Services they have clicked on, what actions you have taken, and the length of those visits. Some of this information may be associated with your Account. We may also use third-party applications and services, such as Google Analytics and Crazy Eggs, to collect and analyze this information. This information enables us and third parties authorized by us to determine how often individuals use the Services so that we can analyze and improve them. These services collect the information sent by your browser as part of a web page request, including cookies and your IP address, and their use of it is governed by their Privacy Policy. We may also use some of this information in aggregate form, that is, as a statistical measure related to all of our users that would not identify you personally. We use information about your use of the Services to improve and enhance your experience on the Services.

Information Related to Your Web Browser. We automatically receive and record information from your web browser when you interact with the Services, such as your browser type and version, what sort of device you are using, your operating system and version, the Services or a service that referred you to the Services, the date and time of each web request you make, your screen display information, and information from any cookies we have placed on your web browser. Web browser-related information is used to enhance your experience with the Services (for example, by personalization) and to allow us to improve the Services; it is not, however, used in a manner that would identify you personally.

IP Address Information. Under certain circumstances, such as when you log into the Services, load a web page from the Services, we may collect and store your IP Address. We generally use IP Address information to fight spam, malware, and identity theft; we also may use it, in the future, to personalize the Services for you. IP Address information is also used by us to generate aggregate, non-identifying, information about use of the Services.

Location Information. In some cases we collect and store information about where you are located, such as converting your IP address into a rough geolocation. We may use location information to improve and personalize the Services for you.

Do Not Track. Do Not Track (DNT) is a privacy preference that users can set in some web browsers, allowing users to opt out of tracking by websites and online services. At the present time, the World Wide Web Consortium (W3C) has not yet established universal standards for recognizable DNT signals and therefore, One Love and the Services do not recognize DNT.

Information Related to Your Mobile Device. We may collect and store information related to your mobile device, such as your phone number, if you provide it to use. We may use this information to improve the Services, such as by allowing you to verify your Account by text message. You may revoke consent to receive text messages at any time by contacting One Love, including by texting STOP.   When you use our mobile app, we may collect the MAC address or other technical information from your mobile device; location information through GPS; WiFi, Bluetooth, or similar technologies.

Email Tracking. If you correspond with us by email, we may retain the content of your email messages, your email address and our responses. We may also retain any messages you send through www.joinonelove.org. We may also place information in our emails to you (such as a web beacon) that allows us to measure our email deliverability.

Derived Information. Every time you interact with us online, it gives us one more data point about who you are and what you’re all about. Sometimes we analyze your actions on the Services in order to derive or infer characteristics that may be descriptive of you. These characteristics are used to improve and personalize the Services.

3. How We Share Your Information

Depending on the portion of the Services that you have interacted with, we may use your information in a number of ways. We will never sell your email information or phone number nor will we ever sell or publish personally identifiable information. We use the personal information you submit to operate, maintain, and provide to you the features and functionality of www.joinonelove.org.

If for some reason we think sharing your information may be useful (to you!), we wouldn’t share information (a) without your permission to share that information; (b) without prior notice that your information will be shared, and with whom; or (c) unless the information is aggregate information (aka you can’t be identified).

Information Shared with the Public Through The Services. As noted above, by default, content published through the Services is shared with the public, and this is an important feature of the Services. Because this kind of information can be seen by anyone and may be indexed by search engines, you should be careful in what you choose to disclose publicly and make sure it is information you want to share with everyone.

Information Shared Between the Services. We may, if possible, aggregate information about your use of multiple Services and use that consolidated information to improve how the Services operate, and to develop new Services.

Information You Share with Third Party Services. You may access certain Third Party Services through the Services. You may also choose to share information that you provide to us with those Third Party Services. Note that if you share information with Third Party Services, the Third Parties operating those Third Party Services will not be bound by this Privacy Policy. This Privacy Policy only governs information we collect and you are responsible for reading and understanding those Third Party Services’ privacy policies.

Information We May Share with Third Parties. We may share or disclose non-private information, aggregate information, or other information that does not personally identify you with people and entities that we do business with.

Information Disclosed for Our Protection and the Protection of Others. We believe in freedom of expression, and, to the extent reasonable, we try to protect our community from baseless legal demands. That said, we also reserve the right to access, preserve, and disclose any information as we reasonably believe is necessary, in our sole discretion, to (i) satisfy any law, regulation, legal process, governmental request, or governmental order, (ii) enforce this Privacy Policy and our Terms of Service including investigation of potential violations hereof, (iii) detect, prevent, or otherwise address fraud, security or technical issues (including exchanging information with other companies and organizations for fraud protection and spam/malware prevention), (iv) respond to user support requests, or (v) protect the rights, property, health, or safety of us, our users, any third parties, or the public in general, including but not limited to situations involving possible violence, suicide, or self-harm.

4. How We Protect Your Information

One Love cares about the integrity and security of your personal information. We cannot, however, ensure or warrant the security of any information you transmit to One Love or guarantee that your information on the service may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. Your privacy settings may also be affected by changes to the functionality of third-party providers, such as social networks. One Love is not responsible for the functionality or security measures of any third party.

To protect your privacy and security, we take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications from One Love, at all times.

5. Compromise of Personal Information

In the event that personal information is compromised as a result of a breach of security, One Love will promptly notify those persons whose personal information has been compromised, in accordance with the notification procedures set forth in this Privacy Policy, or as otherwise required by applicable law.

6. Your Choices About Your Information

You may, of course, decline to submit personally identifiable information through www.joinonelove.org, in which case One Love may not be able to provide certain services to you. You can review and correct the information about you that One Love keeps on file by contacting us directly at [email protected]

7. How to Delete Your Account and What Happens When You Delete Your Account

If you want to delete your Account, you can do so at any time. We hate to see you go, but we believe it should be easy for you to delete your account. You can delete your account by emailing us and providing proof of authority over the Account. What constitutes “proof of authority” will vary depending on the circumstances, but generally will require sufficient identifying information so that we can be confident you are the Account owner. Deleting your Account may not fully remove the content you have published from our systems, as caching of, backups of, copies of, or references to your Account information may not be immediately removed. In addition, given the nature of sharing on the Services, some of the public activity on your Account prior to deletion may remain stored on our servers and accessible to the public.

8. Content

We don’t censor content based on political or ideological point of view or of a critical nature. We do reserve the right to delete content that is off-topic, “spammy” in nature, abusive, uses excessive foul language, or includes ad hominem attacks. Frankly, we want content to be nice, constructive thoughts on how to create great social change around the issue of relationship violence! If you see content like this, please help us maintain our community by flagging it.

All content contributed to One Love must adhere to the following policy, and may be edited or removed at One Love’s discretion if it is deemed to be in violation of this policy. Hate speech. Racism, sexism and homophobia will not be tolerated!

Language and Threats. Please watch your language and respect other people’s views, beliefs and emotions. We reserve the right to remove any content that might be found extremely offensive or threatening.

Triggers. Relationship violence can be a sensitive issue. In some cases, people who use our Services either have experienced a violent or emotionally abusive relationship or may identify themselves as an abuser. It’s hard to navigate these complicated feelings when they arise and so we ask that our Community is respectful of these conversations as they unfold.

No Spam. Spam will be removed. Although we acknowledge criticism of our articles, our writers, and any other content or person represented on the Services, we will not allow misrepresentation. We will distinguish between constructive arguments and smear tactics.

Relevancy. Please keep conversations relevant. Off-topic content is subject to removal in order to keep the thread on track.

Quality. We encourage you to take responsibility for the quality of the conversations in which you’re participating. Maintain intelligent discussions in the One Love community by being respectful and considerate. Help us. Maintain an inviting interaction space by self-policing threads and flagging spam. Although we have a hands-on approach to community engagement, we do sometimes miss problem content providers or trolls. We appreciate your efforts to keep the One Love community environment inviting, insightful and constructive. Let the conversations be quality ones. Content may also be considered for removal (i) in response to legal process, for example, in response to a court order, (ii) in response to a law enforcement agency’s request, or (iii) where we believe removal is necessary to investigate, prevent, or take actions regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of another person, violations of our Privacy Policy or Terms of Use, or as otherwise required by law.

As a user, you are responsible for your own communications and are responsible for the consequences of posting. The views, opinions, and comments expressed on our message boards DO NOT reflect the views and opinions of One Love as an organization. One Love is a not-for-profit and does not directly support or push any political, social, or religious agendas. Content and pictures posted on the Services may be reused across the Services and in promotional materials. We reserve the right to use photographs uploaded to the Services in order to promote and publicize ourselves, our causes, and our mission. If you have questions email [email protected].

Grant of Rights. You retain copyright and any other rights you already hold in Content which you upload or otherwise submit to, or make available on, the Service. By posting, uploading, submitting or otherwise making available Content, you give us a worldwide, perpetual, fully-sublicensable (through multiple tiers), transferable, irrevocable, royalty-free, and non-exclusive license to use, host, store, reproduce, adapt, modify, translate, re-arrange, publish, publicly perform, publicly display, and distribute such Content in any manner or media whatsoever, for any purpose whatsoever, including, without limitation, in connection with our Services.

The Service is a public platform and other users of the Service may, and you hereby grant all users of the Service the right to, search for, see, and/or use any Content that you make publicly available through the Service to the extent permitted by the features and functionalities of the Service.

You agree that we may use your feedback, suggestions, or ideas in any way, including, without limitation, in future modifications of the Service, other products or services, advertising or marketing materials. You grant us a perpetual, worldwide, fully transferable, sublicensable, irrevocable, fully-paid up, royalty free license to use the feedback, suggestions, and ideas you provide to us in any way.

By submitting Content, you also grant us the right to use your name, picture, likeness, voice, and biographical information in connection with the use or publication of your Content.

In connection with Content you upload, submit, post, or otherwise make available via the Service, you affirm, represent, and warrant that: you own or have the necessary licenses, rights, consents, and permissions to use and authorize us to use such Content in the manner contemplated by this Agreement. You further agree that you will not submit material that is copyrighted, protected by trade secret or otherwise subject to third party proprietary rights, including, without limitation, privacy and publicity rights, unless you are the owner of such rights or have written permission from their rightful owner to post the material and to grant to us all of the rights granted herein.

9. Community Moderation

Every user in the One Love community acts as a moderator through reporting abuse to our [email protected] email. Users are asked to ‘if they see something, do something’ about inappropriate content. When inappropriate user generated content is found the owner may be contacted and the post may be edited or removed as needed. In the case of a message that suggests a user may be in danger (either from themselves or someone else), the user may be referred to a One Love partner emergency help line or appropriate organization. Information regarding these organizations is publicly available at: https://www.joinonelove.org/get-help/

10. Children’s Privacy

Protecting the privacy of young children is especially important. For that reason, One Love does not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register for www.joinonelove.org accounts. If you are under 13, please do not send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 13 is allowed to provide any personal information to or on www.joinonelove.org. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at [email protected]

11. Links to Other Web Sites

We are not responsible for the practices employed by websites linked to or from www.joinonelove.org,  nor the information or content contained therein. Please remember that when you use a link to go from www.joinonelove.org to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our website, is subject to that website’s own rules and policies. Please read over those rules and policies before proceeding.

12. Notification Procedures

It is our policy to provide notifications, whether such notifications are required by law or are for marketing or other business related purposes, to you via email notice, written or hard copy notice, or through conspicuous posting of such notice on www.joinonelove.org, as determined by One Love in its sole discretion. We reserve the right to determine the form and means of providing notifications to you, provided that you may opt out of certain means of notification as described in this Privacy Policy.

13. Opt Out

Users have the opportunity to opt out of receiving communications from us and our partners. You can opt out of our newsletter at any time by clicking the “Unsubscribe” link that is present on every email newsletter at the very bottom. To opt out from email communications from us and/or our partners, please email [email protected].

14. Correct/Update

To change/modify your information, go to your user profile after logging in.

15. Changes to Our Privacy Policy

If we change our privacy policies and procedures, we will post those changes on www.joinonelove.org to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it. Changes to this Privacy Policy are effective when they are posted on this page.

16. Your California Rights

California residents who provide personal information in obtaining products or services for personal, family, or household use are entitled to request and obtain from us once a calendar year information about the customer information we shared with third parties for their own direct marketing purposes, including the categories of information and the names and addresses of those businesses with which we have shared such information.  One Love does not currently share the personal information of California residents with third parties for direct marketing purposes.  However, if you have further questions about One Love’s privacy practices and compliance with California, please contact us by sending an email message to [email protected] with “Request for California Privacy Information” on the subject line and in the body of your message.

17. Contact Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this website, please contact us at [email protected], or send mail to:

One Love Foundation
P.O. Box 69589
Baltimore, Maryland 21264-9589

18. Effective Date

This Privacy Policy was last updated on March 20, 2024.